Shipping & Returns
All packages are shipped for free as quickly as possible. Your order will normally be processed within 1-2 business days and then arrive in 5-7 business days, although can take up to 10-12 business days in some rare circumstances.
As soon as your package is shipped, the tracking number will be emailed to you.
Shipping times may be delayed due to high order volume and to keep our staff safe during this unprecedented time, however, currently all orders are shipping on time.
If a package is not received within the estimated window, or you have a different question related to shipping, contact us at firstname.lastname@example.org or through our Contact page.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Buyer may be required to pay return shipping.
"Clearance Items" and items marked "Final Sale" are not eligible for returns under any circumstances. Our "Money Back Guarantee" on "Clearance" and "Final Sale" covers items if they are defective on arrival or damaged during shipping, however, it does not cover returns in any other cases.
To start a return, contact us at email@example.com or through our Contact page. We'll get back to you in 3 - 5 business days, and if your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale/clearance items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.